- Department: Human Resources

- Location: Mumbai (Goregaon)

- Job title: Head – Human Resources (HR Head)

- Company Overview:

- Established in 1962, Crystal Cold Chain has over 60 years of experience in delivering reliable temperature-controlled storage and logistics solutions across India. We specialize in Portable Cold Storage Containers, Cold Storage Warehouses, and temperature-controlled transportation services, ensuring safe and efficient handling of temperature-sensitive goods. Our solutions support a wide range of industries, including FMCG, Pharmaceuticals, Agriculture, Meat & Seafood, Chemicals, Quick Commerce, and other temperature-sensitive sectors.

With a strong legacy of trust and operational excellence, Crystal Cold Chain continues to provide flexible and dependable cold chain solutions tailored to contemporary industry needs.

- Role Summary:

- The Head of Human Resources will lead the complete HR function for Crystal Group by developing and executing people strategies that support business growth and organizational excellence. This role is responsible for Talent Acquisition, HR Operations, Performance Management, Employee Engagement, Learning & Development, Compliance, Payroll Governance, HR Analytics, and Organizational Development. The ideal candidate should be a strategic HR leader with strong business acumen, capable of building scalable HR systems, driving organizational culture, improving employee productivity, and partnering closely with business leaders.

- Experience Requirements:

- 10–15 years of progressive HR experience.

- Minimum 5 years in an HR leadership role.

- Experience managing multi-location HR operations.

- Experience in Logistics, Cold Chain, Manufacturing, Infrastructure, Engineering,



or Supply Chain industries preferred.

- Required Qualifications:

- MBA / PGDM in Human Resources (Preferred)

- Bachelor's Degree in any discipline

- HR Certifications will be an added advantage

- Key Responsibilities:

- HR Strategy & Business Partnering:

- Develop and execute the organization's HR strategy aligned with business objectives.

- Partner with senior leadership to drive organizational growth and workforce planning.

- Design and implement HR policies, frameworks, and best practices.

- Lead organizational restructuring and change management initiatives.

- Talent Acquisition:

- Lead end-to-end recruitment for all business verticals and leadership positions.

- Develop hiring strategies to reduce recruitment turnaround time.

- Build talent pipelines through multiple sourcing channels.

- Strengthen employer branding and recruitment marketing initiatives.

- Performance Managemen :

- Design and implement KPI, KRA, and Performance Management Systems.

- Drive annual and quarterly performance appraisal cycles.

- Support leadership in succession planning and talent reviews.

- Implement performance improvement initiatives across departments.

- HR Operations:

- Oversee onboarding, confirmations, promotions, transfers, exits, and employee lifecycle management.

- Ensure accuracy of employee records through HRMS.





- Supervise payroll inputs, attendance, leave management, and HR documentation.

- Standardize HR processes across all business locations.

- Employee Engagement & Culture:

- Develop employee engagement initiatives to improve retention.

- Drive employee communication and recognition programs.

- Manage employee grievance handling and disciplinary matters.

- Build a positive, inclusive, and performance-driven work culture.

- Learning & Development:

- Identify competency gaps and training needs.

- Develop leadership development programs.

- Organize technical, behavioral, and functional training.

- Measure training effectiveness through performance outcomes.

- Compliance & Governance

- Ensure compliance with Labour Laws, Shops & Establishment Act, PF, ESIC, Gratuity, Bonus, POSH, and statutory requirements.

- Conduct HR audits and maintain statutory documentation.

- Coordinate with legal consultants and government authorities whenever required.

- HR Analytics & Reporting

- Develop HR dashboards and management reports.

- Monitor hiring, attrition, employee productivity, and engagement metrics.

- Provide data-driven recommendations to leadership for workforce planning.

- Skills & Competencies:

- Strategic HR Leadership

- Talent Acquisition & Workforce Planning

- HR Operations

- Performance Management System (KPI/KRA)

- Employee Engagement

- Organizational Development

- Learning & Development

- Payroll Governance

- Labour Law Compliance

- HRMS & HR Analytics

- Change Management

- Leadership & Team Building

- Stakeholder Management

- Conflict Resolution

- Excellent Communication & Interpersonal Skills

📌 Head of Human Resources (HR Head) (Goregaon)
🏢 Crystal Cold Chain Solution
📍 Goregaon