Manager Presales

Growth & Revenue | Mumbai | Full-time

About Ocube Services

Ocube Services is a BPO and customer experience delivery provider expanding into a new external growth engine, targeting clients across e-commerce/retail, fintech/digital services, and travel, hospitality, and mobility. We're building our commercial presence across the GCC, UK, North America, and India-based companies with international operations. This is a ground-floor chance to shape how we build and pitch winning solutions.

About the Role

As Manager Presales, you will own the solutioning and proposal process for Ocube Services, turning client requirements into well-designed, competitively priced solutions. You'll lead responses to RFIs and RFPs, coordinate closely with Finance, Sales, Operations, and Workforce Management (WFM) to ensure every proposal is deliverable, accurately costed, and commercially compelling and bring strong industry knowledge to shape how we position our solutions to clients.

Key Responsibilities

- Lead end-to-end solutioning for new opportunities, translating client requirements into clear, deliverable BPO/CX solutions
- Own the preparation and submission of RFIs, RFPs, and RFQs ensuring quality, accuracy, and on-time delivery
- Build compelling proposals, solution decks, and commercial pitches tailored to client needs and industry context
- Coordinate with Finance to build accurate cost models and pricing for proposed solutions
- Work with Operations and Workforce Management (WFM) to validate staffing plans, capacity, and delivery feasibility for each solution




- Partner closely with Sales throughout the deal cycle, providing solutioning and technical support during client conversations and negotiations
- Maintain a repository of reusable proposal content, case studies, and solution templates to speed up future responses
- Track win/loss outcomes and gather feedback to continuously improve solution quality and win rates
- Stay current on industry trends, competitor offerings, and client business challenges across priority verticals to inform solution design

What We're Looking For

- 8 to 12 years of experience in presales, solutioning, or bid management, ideally within BPO, IT/ITES services, or CX outsourcing
- Proven experience responding to RFIs/RFPs and building end-to-end commercial proposals
- Solid understanding of BPO/CX operating models, pricing structures, and workforce planning
- Ability to work cross-functionally with Finance, Operations, WFM, and Sales to align on solution and pricing
- Strong industry knowledge across e-commerce/retail, fintech/digital services, and travel/hospitality/mobility a strong plus
- Excellent written communication and presentation skills, with high attention to detail
- Experience working with clients across GCC, UK, North America, or India-based companies with international operations preferred
- A self-starter mindset, comfortable operating with autonomy in a build-from-scratch environment

Interested candidates can share their updated resumes at [email protected] or contact at (phone hidden)

📌 Presales Manager (Mumbai)
🏢 Ocube Services
📍 Mumbai