Role & responsibilities

1. Care Plan Execution Support.

- Assist in translating care plans into simple, actionable steps for customers.
- Track care plan progress and ensure timely completion of assigned tasks.
- Maintain structured trackers for pending tasks and next actions.

2. Customer Engagement Support.

- Engage with customers via calls and WhatsApp, for follow-ups and reminders.
- Ensure customers clearly understand next steps and required actions. • Build comfort and trust through consistent and empathetic interactions.

3. Care Coordination Support

- Coordinate with internal teams (clinics, diagnostics, specialists) for appointments and follow-ups.
- Assist in identifying missed actions, delays, or potential health risks/concerns, and ensure timely escalation to the relevant team.
- Support smooth execution of care plans across touchpoints. 4. Communication & Documentation




- Maintain clear and structured communication with customers and internal teams.
- Ensure proper documentation of interactions and updates in CRM.
- Support reporting and tracking of customer progress.

Preferred candidate profile

Education

Pursuing or recently completed degree in Life Sciences / Allied Health / Nursing / Pharmacy / Healthcare related fields.

Skills

• Good communication skills (verbal & written)

• Basic understanding of medical terminology (preferred)

• Solid willingness to learn and take ownership.

• Good organizational and follow-up skills.

• Basic proficiency in Excel and digital tools, with the ability to quickly learn systems like EMR/CRM and manage task tracking and documentation.

📌 Health Coach (Bengaluru)
🏢 Narayana Health (NH)
📍 Bengaluru