- experience in CRM implementations both in functional and technical areas
- Experienced with End to End CRM Transformation Projects
- Experienced with CRM implementations on Cloud
- Extensive experience and deep knowledge in CRM functional processes
- Working experience in any CRM technology product like Salesforce CRM, MS Dynamics 365 etc
- Excellent Communication Skills & Customer Frontending experience
- Valuable Analytical & Problem solving skills
- Working experience with Cloud Transformations / Implementations
- Certified in any CRM technology product
- Deep Understanding & Knowledge in Sales, Makreting, Service, CPQ, Commerce, Portal processes
- Experience in working in CRM integrations with upstream and down stream applications in landscape
- Configuration & Customization of CRM products like Salesforce, MS Dynamics CRM etc
- Knowledge on AI, DevOps, Automation Tools usage and implementations
- Presales Process knowedge