Industry Preference: Mall Management, Hospitality, Real Estate, Retail Operations

About The Role We are seeking a proactive and customer-focused Front Office Executive to support the day-to-day operations of a shopping mall. The role involves ensuring seamless front-desk operations, maintaining tenant and customer satisfaction, coordinating with internal teams, and contributing to the overall ambiance and operational excellence of the property.

Key Responsibilities Mall Operations & Coordination

- Support daily mall operations and ensure smooth functioning of front-office activities.
- Coordinate with housekeeping, security, parking, maintenance, and other service partners to maintain operational standards.
- Conduct routine inspections and identify areas requiring corrective action.

Tenant Relationship Management

- Act as a liaison between mall management and tenants.
- Address tenant concerns and coordinate with relevant departments for timely resolution.
- Ensure compliance with mall policies, operational guidelines, and house rules.

Customer Experience Management

- Assist shoppers and visitors with inquiries, feedback, and service requests.
- Handle customer complaints professionally and ensure satisfactory resolution within defined timelines.
- Support initiatives aimed at enhancing customer engagement and overall mall experience.

MIS & Reporting

- Maintain daily operational records and reports.
- Prepare MIS reports related to mall operations, complaints, inspections, and tenant interactions.
- Ensure accurate documentation and record maintenance.

Housekeeping & Hygiene Standards





- Monitor housekeeping activities to ensure cleanliness and hygiene standards are consistently maintained.
- Coordinate with housekeeping teams for timely execution of cleaning schedules and corrective actions.
- Support audits related to cleanliness and facility management.

Asset & Facility Management Support

- Assist in monitoring mall assets and common area facilities.
- Coordinate maintenance requests and follow up on closure.
- Track material requisitions and movement of operational supplies.

Key Result Areas (KRAs)

- Effective mall operations and ambiance management.
- Tenant relationship and satisfaction management.
- Customer service excellence.
- MIS preparation and reporting accuracy.
- Housekeeping and hygiene compliance.
- Asset monitoring and operational support.

Key Performance Indicators (KPIs)

- Timely closure of tenant and customer complaints.
- Quality and accuracy of operational MIS reports.
- Compliance with housekeeping and hygiene standards.
- Effectiveness of mall inspections and audit observations.
- Adherence to house rules and operational guidelines.
- Efficient coordination with internal and external stakeholders.

Candidate Profile

- Educational Qualification
- Graduate in any discipline.
- Diploma/Degree in Hotel Management, Hospitality Management, Retail Management, or related field will be preferred.

Experience

- 1–2 years of experience in Front Office, Mall Operations, Facility Management, Hospitality, Customer Service, or Property Management.

Skills Required

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good coordination and problem-solving abilities.

📌 Front Office Executive Mall Management (Jaipur)
🏢 Pacific Business Park Sahibabad
📍 Jaipur