Role & responsibilities

Preferred candidate profile

Handle inbound customer calls and chat interactions professionally.

Assist customers with taxi bookings, trip modifications, cancellations, fare-related queries, and general support.

Provide prompt, accurate, and courteous resolutions to customer issues.

Deliver exceptional customer service while maintaining high customer satisfaction (CSAT).

Maintain accurate records of customer interactions in the CRM/system.

Escalate complex customer concerns to the appropriate team when required.

Meet daily productivity, quality, and attendance targets.

Follow company policies, SOPs, and communication guidelines.

Ensure compliance with process standards and data confidentiality.

Work collaboratively with team members to achieve operational goals.

Stay updated on process changes, policies, and product knowledge.

Maintain professionalism and a positive attitude while handling customer interactions.

Adapt to business requirements and support continuous process improvements.

Work in a fixed shift (11:00 AM 8:00 PM), 6 days a week with a rotational week off.

Contribute to creating a positive customer experience and building the company's brand reputation.

📌 International Customer Care Executive (Hyderabad)
🏢 Tech Visionaries
📍 Hyderabad