Job Description

We are looking for enthusiastic and customer-focused freshers to join our International Voice Process team in Kochi. If you have excellent communication skills and are eager to start your career in the BPO industry, this is a great opportunity to grow with us.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and concerns in a timely and accurate manner.
- Deliver exceptional customer service while maintaining a positive customer experience.
- Escalate complex issues to the appropriate teams whenever required.
- Accurately document customer interactions and update CRM records.
- Collaborate with internal teams to ensure prompt issue resolution.
- Meet quality, productivity, and customer satisfaction targets.

Eligibility Criteria

Freshers only.





Excellent written and verbal communication skills in English.

Willingness to work in the night shift.

Comfortable working from the office in Kochi.

Robust interpersonal, problem-solving, and customer service skills.

Benefits

5-day work week.

2 rotational week-offs.

Cab facility provided for night shifts.

Opportunity to build a career in an international customer support environment.

Mandatory Registration

Register Now: https://smrtr.io/vkZhD

Note: Registration through the above link is mandatory. Only candidates who complete the registration process will be considered for further rounds of the hiring process.

📌 Process Consultant - Voice Process (Kochi)
🏢 Sutherland
📍 Kochi