Job Responsibilities

- Take inbound calls from policyholders and other stakeholders
- Assist customers with inquiries and provide explicit information on the claims process and next steps
- Resolve customer issues and complaints efficiently and professionally
- Prepare and manage necessary documentation and reports
- Provide support in identifying issues and potential solutions on all aspects of the claims business
- Support with Process Improvement Ideas

Primary Skills
- Knowledge and experience of Claims processes is preferred
- Good Auto Workflow domain knowledge would be preferred
- Critical Thinking and Analytical Skills
- Effective Communication Verbal and Written
- Commitment to providing high-quality service and maintaining customer satisfaction
- Ability to show compassion and understanding towards customers who may be distressed




- Knowledge of US culture
- Attention to detail
- Intermediate knowledge of Excel and PowerPoint

Education
- Bachelors Degree (Preferred)

Experience
- 1-4 years experience (Preferred)

Supervisory Responsibilities
- This job does not have supervisory duties.

Education Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills
- Customer Experience Management
- Customer Service
- Inbound Calls
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management
- Voice Processing
- Voice Support

Shift Time

Shift C (India)

📌 Customer Service Associate III/Analyst II ( Voice Process) (Pune)
🏢 Allstate Solutions (ASPL)
📍 Pune