ORM: Executive / Senior Executive

Seniority Level: Entry Level (1-2 Years)

Job Function : Response and Reporting

Employment Type: Full Time

Position Summary

We are looking for you - dynamic, best-in-class talent - to join the Interactive Avenues as a Specialist. This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria.

This opportunity will provide a platform to partner with the world’s leading consumer brands.

Key Responsibility Areas

- Involves tracking conversations around specific brands and managing social media escalations
- Promptly respond to negative comments, feedback, redressing complaints within specified turn-around time thus making the user journey with the brand worthwhile.
- Managing trackers, sending reminders and closing loop with the stakeholders
- Categorizing conversations in the listening tool, as required by the project(s)Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand

Skills

- Strong written and verbal communication skills, ability to respond in grammatically correct English
- Analytical bend of mind, especially Senior Executives




- Good knowledge of basics of Social Media platforms
- Strong work ethic-ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
- Desire to learn social media, direct response strategies & tactics, reporting & analytics.

Qualifications

- Full time graduation from a good institution
- Should be comfortable working in shifts
- Experience in social media would be desirable

About Interactive Avenues Interactive Avenues, part of Omnicom Media, is India’s largest full-service digital agency, with 800+ experts focused on driving outstanding results for more than 200 brands. Interactive Avenues is the most awarded digital agency, with 165+ awards in the last three years, and its comprehensive suite of crafts includes media, programmatic, data & analytics, eCommerce, paid search, social media, SEO, CRO, ORM, creative, website transformation, and more.

Our commitment to diversity, equity and inclusion

At Omnicom Media, we are committed to fostering a workplace where differences are valued and everyone can thrive in a culture of equality, inclusion and belonging. We believe in creating an environment that reflects the diversity of the world around us - where individuals feel empowered to bring their authentic selves to work, and where varied perspectives are respected, heard and represented. As an equal chance employer, we welcome talent from all backgrounds, knowing that diversity drives stronger ideas, better outcomes, and meaningful impact.

📌 Executive - ORM (Mumbai)
🏢 INTERACTIVE AVENUES
📍 Mumbai