- Handle customer inquiries through email, chat, and non-voice processes in a timely and effective manner.
- Provide accurate and effective solutions to customers' queries related to banking products and services.
- Maintain records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-8 years of experience in BPO/Call Centre environment handling international non-voice processes (email/chat)/Any background.
- Strong communication skills with the ability to write clear and concise responses.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of banking operations would be an added advantage.
- Freshers Grad are welcome.
- UG with 12 months experience is applicable.
📌 Chat Process Executive- Jaipur location/Immediate only
🏢 TP
📍 Jaipur
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