Pega System Architect CSA

Experience 5-8 years overall completed at least one full Pega release cycle

Role Summary Configure features integrate APIs write unit tests and maintain documentation under CSSALSA guidance

Key Responsibilities

Configure case lifecycle stagessteps assignments SLAs and UI ConstellationCosmos

Develop REST mappings authentication profiles and basic error handling paths

Author PegaUnit tests and support test data creation assist in packaging and deployments

Maintain knowledge articles and technical documentation

MustHave Skills

Case design fundamentals stages steps SLA goaldeadline escalations routing and reassignments

Data pages scopes refresh data transforms activities minimal and guardrailcompliant and decision rules

REST integration basics requestresponse mapping authentication profiles handling 4xx5xx responses





PegaUnit tests assertions coverage contribution and defect reproduction using tracerlogs

Guardrails understanding and willingness to learn via code reviews and CoE playbooks

NicetoHave

Digital Messaging and Email Bot configuration exposure intentsentities

Basic PDC familiarity and performance tuning levers

Awareness of CDH and GenAI concepts in service

Certifications

Mandatory Pega CSA

Plus Customer Service badge andor Digital Messaging badge

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist - Architecture (Mumbai)
🏢 LTM
📍 Mumbai