Entry/-Level back office Role Non/-Voice Process Executive Duties/: Omnichannel Digital Interaction Management/: In accordance with company communication policies, address incoming consumer questions via live chat portals, official emails, social media feeds, and internal ticketing systems.

Concurrent Chat Concurrency Control/: Manage two to three live, concurrent customer chat sessions without sacrificing the quality of the conversations while maintaining a high standard of typing accuracy and quick reaction times.

Written Issue

Diagnosis &

- Resolution/: Determine the underlying cause of a problem by analyzing customer written logs, error screenshots, or billing histories. Then, provide concise, detailed text remedies. Back/-Office Case Documentation /(CRM/)/: To keep a clean interaction history, enter complete case facts, customer preferences, and resolution procedures into the Customer Relationship Management /(CRM/) program. SOP/-Compliant Escalation Handling/: Determine whether tickets are difficult or high/-priority, tag them,



and then route them to supervisor queues or specialist tech teams in accordance with predetermined escalation matrices. Data Security &
- Privacy Verification/: Before processing billing changes, password resets, or account closures, carry out required authentication procedures by text or secure links to safeguard client data privacy.

Focus Skills/: Excellent written English abilities, including perfect grammar, accurate spelling, well/-balanced sentence composition, and a courteous, businesslike tone.

Quick Keyboard

Typing &

- Navigation/: Outstanding typing speed combined with the capacity to swiftly navigate between several software tabs. Text/-Based Empathy &
- Tone Control/: The special capacity to convey authority, empathy, and patience just through written words, successfully defusing irate clients via text.

Analytical Information Retrieval/: Quick understanding abilities to quickly compare a customer's chat or email history with product knowledge sources. Apply now to become an integral part of our growing team/! With Regards, HR /- Maria

📌 Entry-Level back office Role Non-Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai