At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Role Responsibilities:-

- Responsible for leading and overseeing the end-to-end loan boarding function, including managing team capacity, performance, and workflow distribution to ensure timely, accurate booking of commercial loans in alignment with SLAs and quality standards; driving a strong control environment by enforcing compliance with internal policies, regulatory requirements, and audit expectations.
- Overseeing quality review processes to identify trends, reduce defects, and minimize downstream risk; partnering with business lines and internal operations teams to resolve escalations, improve documentation quality, and streamline intake processes; establishing clear procedures, training programs, and knowledge resources to build team capability and reduce reliance on SMEs.
- Monitoring and reporting on key performance metrics (e.g., SLA adherence, quality, productivity, and error rates) to leadership; and leading continuous improvement initiatives across systems, processes, and collaboration models to enhance efficiency, consistency, and overall operational effectiveness.

Competencies:-

- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned areas.




- Understanding of applicable Federal and State laws and regulations.
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills.
- Excellent interpersonal and verbal and written communication skills.
- Excellent supervisory and management skills.
- Ability to manage multiple tasks.

Skills:-

- Microsoft Suite proficient, Commercial loan documentation expertise.
- Risk and control acumen.
- Quality management and process/procedure discipline.
- People leadership and coaching.
- Capacity management.
- System and technical proficiency.
- Robust communication.
- Change and innovation oriented.

Job Description:-

- Manages and coordinates the operational activities for assigned functional areas/regions.
- Ensures quality service and effective operations support for all of the assigned internal and external customers.
- Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals.
- Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.




- Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
- Directly and through staff, manages and coordinates the operational activities for assigned functional areas/regions.
- Ensures quality service and effective operations support for all assigned internal and external customers.
- Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.
- Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.
- Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualification:-

- Bachelor's degree.
- 9-13 years of experience in banking, commercial lending, loan servicing, or financial operations.
- 2-4 years of people-management experience leading operational teams.

Work Location:-

Chennai

Work Model :-

5 days from Office

Shift Hours:-

9-6 PM IST

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants -https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Operations Manager (Chennai)
🏢 U.S. Bancorp India
📍 Chennai