Job Title: EUT Lead

Years of Experience: 10+

Location: Pune

Shift: Rotational Shift

Hire Type: Contract

5 Days Work from office

Notice Period: Immediate

2-Virtal interview

1-Face-to-face interview at Client place (2nd round)

Mandatory:

EUT, Lead, Active Directory Level-2 (ADL2), Microsoft 365 (O365), networking and Governance.

30% operational 70% technical

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End User Technology

 Experience in support management, technology operations, including infrastructure design,

professional services, end user services, vendor management, support, strategic planning.

 Work with other IT teams or the business to update ServiceNow incident.

 Monitor requestsincidents sent to ‘EUT’, working with the support teams to resolve.

 Incident and live problem management.

 Proactively identify and communicate issues reported.

 Orienting and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.

 Maintaining the organization’s effectiveness and efficiency by defining delivering and supporting strategic plans for implementing information technologies.

Job Responsibilities

 Excellent communication skills, including oral, written and presentation skills.

 Ability to communicate effectively with peers, end users, and all levels of technology teams.

 Good working knowledge of network technologies.

 Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.

 Communication skills to work effectively with team members, support personnel and clients,

ability to work as part of team or independently.

 New Hire onboarding, assets management.

 Identifying, diagnosing,



and resolving hardwareSoftware mainframe issue.

 Installing and up grading software “Bloomberg/Audio Video setting up meeting” and helping while configuring software.

 VDI, Citrix, loginperformance issue. general support with project coordination.

 Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue.

 Network related issues like LAN/WAN connecting problem network access performance issue.

 Coordinating with internal and external support teams for timely fix.

 Coordinating with maintenance agreement for warranty/repairing hardware covered under

HP/Dell/Poly etc.…

 Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points.

 Supporting team and documenting process and training team members.

 Technical knowledge on MS AD, DNS, DHCP TCP/IP.

 Versatile to work in rotational shifts monthly once depending on shift requirement.

 Ability to organise and prioritise workload while working under pressure but still meeting deadlines.

 Flexibility to work in one of the shifts to provide round the clock support.

Bonus Points

 Knowledge of Bloomberg.

 ITIL v4 Foundation Certification.

 At least one technical certification.

Additional Requirements The candidate should also.

 Consistently maintain a professional demeanor and communicates in a professional,

respectful, and collaborative manner

 Follow direction, be engaged and productive plus be flexible and adaptable to changing conditions and expectations

 Collaborate with and support other members of the company

 Maintain punctual, regular, and reliable attendance

If interested, share your resume on [email protected]

📌 End User Technology Lead (10+ yrs experience) (Pune)
🏢 Lean IT
📍 Pune