Quick Highlights

- Role: As our Distinguished Full Stack Engineer, you'll build a high-performance, scalable product by rapidly shipping new features and optimizing performance across our entire technology stack
- Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+
- Reports to: Head of Engineering
- Stage: Team of 30 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable

- Compensation
- INR 20-50L per annum
- Equity: 0.1-0.5% with additional milestone-based grants
- Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love

Requirements About the Role As a Full Stack Developer at Richpanel, you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed , quality , and efficiency to ensure an exceptional user experience while taking features from concept to production . You Will Be a Great Fit If You ...

- Have 3+ years of full-stack development experience: Proven expertise with Vue.js (or similar frameworks like React.js) on the frontend, coupled with proficiency in Node.js and TypeScript for backend development
- Solve problems, not just write code - You analyze complex issues, break them down, and find the best solution
- Own your work end-to-end - You take full responsibility, break tasks into actionable steps, and collaborate as needed to deliver results
- Are a fast learner - You quickly adapt to new technologies, frameworks, and tools to deliver results efficiently
- Thrive in ambiguity - You stay calm under pressure, apply critical thinking, and navigate complex challenges to find smart solutions
- Move fast, but smartly - You ship features at top speed while keeping performance and quality intact. You understand when to cut scope, simplify designs, or focus on quick wins
- Obsess over customers - You think beyond the code and care about the user experience. Your work makes the product better
- Are always learning and adapting - You stay ahead by constantly improving, upskilling, and pushing boundaries
- Have a strong CS foundation - You have a Bachelor's or Master's in Computer Science from a top-tier college (IITs, IIITs, BITS, NITs, or equivalent)



or equivalent hands-on experience building complex systems

Key Responsibilities

- Ship features fast, but smartly - Develop, test, and deploy 1-2 major features/improvements per month, ensuring quality and performance
- Fix issues quickly - Identify, debug, and resolve bugs and performance bottlenecks across the stack before they impact users
- Write clean, modular code - Ensure code is readable, maintainable, and scalable, making future development easier
- Maintain high code quality - Write and enforce unit and integration tests (:90%+ coverage) to catch issues early and prevent regressions
- Manage data efficiently - Design and optimize MongoDB and SQL schemas, ensuring data flows efficiently and queries run quick
- Take ownership - Break down tasks into realistic deliverables, prioritize effectively, and take features from idea to production without constant supervision
- Embrace AI tools like Cursor - Leverage AI-assisted coding, automation tools, and efficient workflows to ship faster without sacrificing quality
- Think beyond code - Build with the user in mind, ensuring every feature and fix improves the customer experience

What Success Looks Like

- Ship 1-2 high-quality features monthly with 90%+ test coverage
- Take ownership from concept to production without supervision
- Balance rapid delivery with maintainable, scalable code
- Solve complex problems efficiently, addressing root causes rather than symptoms
- Improve key metrics that directly impact the user experience

Who Won't Be a Good Fit?

- Those who just follow instructions without thinking critically
- People who shy away from tough challenges or need constant supervision
- Engineers who resist AI, automation, and efficiency improvements
- Anyone who doesn't take ownership — if you don't drive things forward, this isn't the place for you

Benefits Why Join Our Engineering Team ?

- Impactful Work: Be part of a small but powerful engineering team with immense ownership
- Cutting-Edge Tech: Work with the latest Vue.js ecosystem, build reusable components with Storybook, and contribute to improving performance at scale




- AI-Driven Efficiency: Use powerful tools like Cursor, Copilot, and AI automation to enhance your productivity and ship faster
- Fast Growth: Richpanel is rapidly scaling, and your contributions will directly impact thousands of businesses
- Strong Engineering Culture: You'll collaborate with experienced engineers who value craftsmanship, code quality, and learning

Why work at Richpanel ?

- Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you
- Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute
- Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self
- Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential
- Don't take our word for how awesome we are. You should check:

- Working at Richpanel
- How he hit $2m ARR in 24 months for e-commerce support SaaaS, Raised at $20m valuation
- The Evolution of Customer Support CRMs | Amit RG | CEO @Richpanel
- Richpanel Office (Koramangala, Bangalore)

Our Core Values We look for and nurture these values in every team member:

- Customer obsession: Always do what's right for the customer
- Curiosity: We value individuals who are passionate about their field and eager to learn and grow
- Drive: We value people who are self-motivated and push through challenges to achieve results
- Ethics: We value people who consistently do the right thing, even when it's difficult

Perks And Benefits

- 0.1% to 0.5% equity grant (4-year vest, 1-year cliff)
- Comprehensive health insurance
- 21 paid days off annually
- Learning & development allowance

Interview Process We aim to complete the interview process within two weeks:

- Initial screening call with Engineering Lead
- Technical coding assessment (Live coding or take-home challenge)
- System design interview focusing on architecture and performance
- Final round with CEO and key stakeholders

Ready to build the future of customer support with us? Apply now.

📌 Distinguished Full Stack Engineer (Bengaluru)
🏢 Richpanel
📍 Bengaluru