Role Summary:

Manage the end-to-end customer journey across digital channels (Voice, Chat, WhatsApp, Email), driving lead conversion, digital-to-store appointments, customer engagement, and revenue growth while delivering a premium customer experience.

Key Responsibilities:

- Qualify and nurture leads from enquiry to closure.

- Drive digital-to-store appointments and sales conversions.

- Achieve assigned buyer and revenue targets.

- Provide personalized product recommendations and consultative selling.

- Build strong customer relationships and drive repeat business.

- Track pipeline, manage lead ageing, and maintain CRM hygiene.

- Collaborate with retail teams to ensure seamless customer handovers.

- Handle customer queries, objections, and escalations effectively.

Requirements:





- Graduate with 2+ years of experience in sales, customer service, or relationship management.

- Robust communication, sales, and relationship-building skills.

- Knowledge of CRM tools and Microsoft Excel.

- Customer-centric mindset with target-driven approach.

- Willingness to work 6 days a week with rotational week-offs.

Key KPIs:

- Revenue &
- Buyer Target Achievement

- Digital-to-Store Conversion Rate

- Lead-to-Closure Ratio

- CSAT &

- Customer Satisfaction

- CRM Accuracy &

- SLA Adherence

- Upsell, Cross-sell &

- Repeat Customer Contribution

📌 Digital Relationship Manager (sales) - Zoya (Bengaluru)
🏢 Titan Company
📍 Bengaluru