Minimum 15 years of experience in Digital Transformation, Business Analysis, Product Management, or Technology Delivery from Insurance domain.

Digital

Transformation

Drive CMS migration for modular content, personalization, and analytics, reducing publishing time by 30% and boosting engagement by 25%.

Deliver a mobile app for agents with real-time recommendations and lead scoring.

Transforming and building portals for customers and internal stake holder

Launch AI chatbot with WhatsApp integration, automating 60% of queries and improving retention by 40%.

Implement AI-powered digital payments (ENACH, WhatsApp Payments, fraud detection) driving 20% revenue growth.

Execute omnichannel strategies and marketing automation using AI for content and behavior modeling.

Champion enterprise AI adoption for UX optimization, workflow automation, and data-driven decisions.





Gather and document business requirements, perform feasibility analysis, and prepare scope for new systems/changes.

Conduct change impact analysis, CR documentation, and vendor evaluations.

Review FSD/SRS/design documents and sign-offs with project teams.

Secure stakeholder sign-off and ensure smooth go-live.

Expertise in AEM, mobile app development, AI/ML, and digital payments.

Solid business analysis, SDLC, and UAT management experience.

Excellent stakeholder management and vendor coordination skills.

Preferred certifications in Business Analysis (CBAP), Adobe Experience Manager (AEM), AI/ML, or Agile methodologies are preferred.

📌 Digital Ecosystem Process Lead (Mumbai)
🏢 Magma General Insurance
📍 Mumbai