Position Summary The Deputy Manager - SPS Clinics will be responsible for overseeing day-to-day clinic operations, ensuring smooth patient flow, driving operational efficiency, maintaining quality standards, and supporting business growth initiatives. The role requires solid leadership, coordination with clinical and non-clinical teams, and a focus on patient satisfaction and compliance.

Key Responsibilities

- Clinic Operations Management

- Oversee daily clinic operations to ensure smooth and efficient functioning.

- Monitor patient registration, appointment scheduling, billing, and service delivery processes.

- Ensure optimal utilization of clinic resources, infrastructure, and manpower.

- Implement SOPs and operational best practices across clinics.

- Team Management

- Lead, supervise, and motivate front-office, nursing, and support staff.

- Manage staff scheduling, attendance, and performance monitoring.

- Conduct regular team meetings and training sessions.

- Foster a patient-first and service-oriented culture.

- Patient Experience &
- Service Excellence

- Ensure high standards of patient care and customer service.

- Address patient concerns, escalations, and feedback promptly.

- Monitor patient satisfaction scores and implement improvement initiatives.

- Business &

- Revenue Management

- Support achievement of clinic revenue and operational targets.

- Monitor OPD volumes, conversion rates,



and business performance metrics.

- Coordinate with marketing teams for patient engagement and promotional activities.

- Identify opportunities for service expansion and operational improvement.

- Compliance &

- Quality Assurance

- Ensure adherence to healthcare regulations, NABH standards, and internal policies.

- Maintain accurate documentation and records.

- Monitor hygiene, safety, infection control, and facility standards.

- Coordinate audits and compliance reviews.

- Vendor &

- Inventory Management

- Oversee procurement and inventory management of medical and non-medical supplies.

- Coordinate with vendors and ensure timely availability of materials.

- Monitor inventory usage and minimize wastage.

- Reporting &

- Coordination

- Prepare operational MIS reports and performance dashboards.

- Coordinate with doctors, consultants, diagnostic teams, and corporate departments.

- Support management in strategic planning and process optimization.

Qualifications &

- Experience

- Bachelors degree in Healthcare Management, Hospital Administration, Business Administration, or related field.

- Masters degree (MHA/MBA) preferred.

- 5-10 years of experience in clinic, hospital, or healthcare operations.

- Experience in multi-specialty clinics or hospital administration preferred.

📌 Deputy Manager - SPS Clinics (Ludhiana)
🏢 SPS Hospitals
📍 Ludhiana