< p> Job_Description":"< span> < div> < b> < span> < span> About the role < span> < span> < br> < div> < span> < span> < br> < p> < span> < span> < span> < span> < span> < span> We are seeking a highly skilled and dedicated Product Support Engineer to join our agile team. This individual will provide expert technical support for our Finance and Lending products, with a strong focus on problem-solving, troubleshooting, and optimizing product performance. The ideal candidate should have hands-on experience with SQL databases, basic Java programming, and a deep understanding of finance products, particularly in lending businesses. < span> < span> < br> < div> < span> < span> < br> < div> < b> < span> < span> Key responsibilities < span> < span> < br> < ul> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Product Support < span> < span> < span> < span> < span> < span> : Provide ongoing technical support for finance-related products, particularly those in the lending space, ensuring optimal performance and client satisfaction. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Database Management < span> < span> < span> < span> < span> < span> : Expert-level knowledge in SQL, PostgreSQL, and MySQL to troubleshoot, optimize, and query databases effectively. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Automation & Analytics Support < span> < span> < span> < span> < span> < span> : Provide expertise in utilizing < b> < span> < span> < b> < span> < span> < span> < span> automation tools < span> < span> < span> < span> < span> < span> for automating additional applications and workflows, and BI tools for creating and managing analytics dashboards to support data-driven decision-making. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Application Support < span> < span> < span> < span> < span> < span> : Assist in configuring, managing, and supporting tools and ticketing system for ticketing and issue tracking, and documentation tool for documentation and internal collaboration. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Testing & Automation < span> < span> < span> < span> < span> < span> :



Utilize Karrate framework for automated testing and ensure product functionality and integrity through thorough testing. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> System Configuration < span> < span> < span> < span> < span> < span> : Apply knowledge of Ansible for configuration management and deployment automation. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Linux Administration < span> < span> < span> < span> < span> < span> : Leverage Linux skills to troubleshoot server issues and support infrastructure as needed. < span> < span> < br> < li> < span> < b> < span> < span> < b> < span> < span> < span> < span> Customer Liaison < span> < span> < span> < span> < span> < span> : Communicate effectively with clients to resolve issues, explain technical details, and gather feedback to inform product improvements. < br> < br> < span> Requirements < p> < span> < span> < br> < div> < b> < span> < span> Experience: < span> < span> < br> < ul> < li> < span> < span> < span> < span> < span> Minimum of 3-5 years in a product support or technical support role, preferably in finance, lending, or related industries. < span> < span> < br> < li> < span> < span> < span> < span> < span> Strong experience in SQL, PostgreSQL, MySQL. < span> < span> < br> < li> < span> < span> < span> < span> < span> Familiarity with Java (basic knowledge for debugging and understanding logic). < span> < span> < br> < li> < span> < span> < span> < span> < span> Solid understanding of finance products, particularly in the lending sector (experience is a plus). < span> < span> < br> < div> < span> < span> < b> < span> < span> Technical Skills:



< span> < span> < br> < ul> < li> < span> < span> < span> < span> < span> Expertise with < b> < span> < span> < b> < span> < span> Metabase < span> < span> < span> < span> and < b> < /b> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /span> < /span> < /span> < /span> < /li> < /ul> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /div> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /li> < /ul> < /span> < /span> < /span> < /span> < /b> < /div> < /span> < /span> < /p> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /b> < /span> < /span> < /b> < /span> < /li> < /ul> < /span> < /span> < /span> < /span> < /b> < /div> < /span> < /span> < /div> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /span> < /p> < /span> < /span> < /div> < /span> < /span> < /span> < /span> < /b> < /div> < /span> < /p>

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📌 Product Support Engineer (Pune)
🏢 Sarvagram Fincare
📍 Pune