Role Summary The Delivery & Aggregator Operations Manager owns the restaurant's presence and performance across third-party delivery platforms. This person ensures listings are accurate and optimized, offers and promotions are live and correctly displayed, order aggregation and reconciliation runs smoothly, and delivery execution meets speed and quality standards — directly driving online sales growth and customer satisfaction.

Key Responsibilities

Aggregator & Sales Management

Monitor and manage day-to-day operations across delivery aggregator platforms

Track online sales performance, order volumes, and platform-wise revenue; report daily/weekly/monthly numbers to management

Identify trends, peak hours, and underperforming SKUs/outlets and recommend corrective action

Reconcile aggregator payouts, commissions, and settlements against actual sales

Menu & Offer Accuracy

Ensure menu items, prices, images, and descriptions are correctly and consistently listed across all platforms

Set up, schedule, and verify that discounts, combos, and promotional offers are live and displaying correctly on each app

Coordinate with platform account managers to resolve listing errors, pricing mismatches, or offer discrepancies quickly

Plan and execute platform-specific campaigns (ads, banners, sponsored listings) in line with the marketing calendar

Delivery Management

Monitor order acceptance, preparation time (kitchen SLA), and rider pickup/handover to minimize delays

Track delivery TAT, order accuracy, cancellations, and customer complaints; work with kitchen/packing staff to reduce errors





Liaise with aggregator logistics support for rider shortages, delayed pickups, or delivery escalations

Ensure packaging quality standards are maintained to reduce spillage/damage complaints

Customer Experience & Ratings

Monitor ratings, reviews, and customer feedback on each platform; respond to or escalate issues as needed

Work cross-functionally to resolve recurring complaints (missing items, wrong orders, cold food, etc.)

Drive initiatives to improve platform ratings and repeat order rates

Reporting & Coordination

Prepare regular MIS reports on sales, offers performance, delivery metrics, and platform issues

Coordinate between kitchen, front-of-house, and platform support teams to keep operations aligned

Stay updated on new platform features, commission structures, and competitor activity

Key Skills & Requirements

1–4 years' experience in QSR/restaurant operations, preferably with exposure to food delivery aggregator platforms

Working knowledge of delivery aggregator partner/owner apps used for restaurant operations

Strong attention to detail, especially for pricing/offer accuracy

Comfortable with basic data/Excel reporting

Good coordination and communication skills to liaise with platform teams and internal staff

Ability to work in a fast-paced setting and handle real-time issue resolution

Key Performance Indicators (KPIs)

Online sales growth (platform-wise)

Order acceptance rate & average delivery TAT

Order accuracy / complaint rate

Platform ratings

Offer uptime and accuracy (% of time correct offers are live)

Commission/payout reconciliation accuracy

📌 Delivery and Aggregator Manager (Mumbai)
🏢 Seoul Dak
📍 Mumbai