Responsible for managing Bucket-1 delinquent customers (30+ Days Past Due) through tele-calling, ensuring timely collections, and reducing delinquency. The role involves customer follow-up, payment negotiation, coordination with field executives, and maintaining compliance with bank policies.

Key Responsibilities

- Handle Bucket-1 (30+ DPD) debt collection through outbound calling.

- Contact customers and follow up for overdue credit card payments.

- Negotiate payment commitments and encourage timely repayment.

- Record customer interactions and payment commitments in the banks collection system.

- Coordinate and manage field executives through regular calls for customer visits and updates.

- Monitor field visit status and ensure timely resolution of assigned cases.

- Escalate critical cases to the concerned team manager as per bank guidelines.





- Ensure compliance with RBI guidelines and HDFC Bank collection policies.

- Maintain high-quality customer interactions while achieving monthly collection targets.

Skills & Competencies

- Strong debt collection and customer handling skills.

- Good negotiation and convincing abilities.

- Knowledge of collection processes and banking regulations.

- Proficiency in MS Excel and collection management systems.

- Robust communication and follow-up skills.

- Ability to manage field executives and coordinate effectively.

- Good analytical and problem-solving skills.

- Ability to work under pressure and achieve collection targets.

📌 Debt Management-Collection Officer (Mumbai)
🏢 HDFC Bank
📍 Mumbai