Customer Support Executive (Hyderabad)

Customer Support Executive (Hyderabad)

06 Aug
|
Talent Corner HR Services
|
Hyderabad

06 Aug

Talent Corner HR Services

Hyderabad

Role & responsibilities

- Handle customer queries via Email, WhatsApp, Instagram & Chat

- Track orders, deliveries, returns, cancellations & refunds

- Coordinate with logistics & warehouse teams for issue resolution

- Process refunds, replacements & returns as per policy

- Maintain trackers for queries and complaints

- Identify recurring issues and escalate proactively

- Deliver a positive and empathetic customer experience

Preferred candidate profile

- 1+ year in Customer Support/Success (preferably D2C)

- Solid written English communication

- Comfortable with WhatsApp Business, Email & Excel/Google Sheets

- Detail-oriented, empathetic & solution-focused

- Basic understanding of e-commerce workflows

📌 Customer Support Executive (Hyderabad)
🏢 Talent Corner HR Services
📍 Hyderabad

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