We are looking for a Customer Support & Sales Executive who will be the primary point of contact for our customers. The role involves handling customer support calls, responding to enquiries, assisting customers with product information, coordinating after-sales service, managing spare parts dispatch, tracking shipments, and working closely with technicians to ensure timely issue resolution.

Key Responsibilities: 1.

Customer

Support · Attend incoming customer support calls professionally. · Resolve customer queries regarding products, assembly, warranty, replacements, and troubleshooting. · Guide customers through basic product setup and usage. · Maintain a polite, patient, and solution-oriented approach.

- Sales · Handle incoming sales enquiries. · Make outbound calls to prospective customers and leads. · Explain product features and recommend suitable products. · Convert enquiries into sales whenever possible. · Follow up with interested customers. 3.

Spare

Parts & After-Sales Service · Process spare parts requests.



· Coordinate packaging and courier dispatch of spare parts. · Generate courier labels and maintain dispatch records. · Track shipments until successful delivery. · Follow up with customers after delivery. 4.

Technician

Coordination · Coordinate with service technicians for customer complaints when required. · Schedule technician support calls. · Share customer details and issue descriptions. · Ensure customer issues are resolved within the defined timelines. · Maintain records of all service requests.

- Operations & Documentation · Update customer interactions in CRM or Google Sheets. · Maintain complaint logs, courier records, and service reports. · Coordinate with warehouse for spare parts availability. · Escalate unresolved issues to management. · Prepare basic daily reports on calls, complaints, and resolutions.

📌 Customer Support Executive (Gurugram)
🏢 Rsayah Retail
📍 Gurugram