About the Role

ONMO+ is a smart console product that brings a curated, cloud-powered game catalog, spanning indie gems to premium AAA titles, to the TV screen.We are seeking a Customer Support Executive to manage day-to-day end-user interactions, resolve issues efficiently, and ensure high levels of satisfaction across our gaming products and services. This role is a primarily B2C role focused on supporting customers using ONMO services. The role may occasionally involve internal coordination on issues related to telecom or distribution partners; however, direct engagement with partner representatives is not a core responsibility.

What You Will Do -

Handle end-user queries and support requests via email, chat, or ticketing systems.

Support customers accessing ONMO services through telecom and other distribution partners.

Troubleshoot and resolve customer concerns by coordinating with technical, product, and operations teams as needed.

Track, document, and escalate unresolved issues while maintaining clear and empathetic communication with customers.

Meet defined support SLAs and contribute to customer satisfaction targets.

Maintain accurate support logs, FAQs, and resolution documentation for internal reference.

Identify recurring issues and share insights to improve product quality and user experience.

Support onboarding or guidance for platform users as needed.





Participate in quality audits and contribute to process-improvement initiatives.

Work Schedule

This role requires flexibility to work in rotational shifts, including occasional weekends and night shifts, to ensure continuous support for our global user base.

Ability to work outside standard business hours during product launches or high-traffic periods.

What We Are Looking For -

1–3 years of experience in customer support, client servicing, or technical helpdesk roles — preferably in gaming, telecom, OTT, or digital platform domains.

Excellent verbal and written communication skills in English.

Robust customer empathy and a service-oriented mindset.

Robust ability to analyze, troubleshoot, and resolve user issues effectively.

Experience working with CRM or ticketing tools such as Intercom, Helpshift, Zoho or Jira.

Strong organizational skills and ability to handle multiple priorities under pressure.

Good-to-Have

Exposure to gaming platforms, subscription services, or digital content ecosystems.

Understanding of B2B client management and service-level agreements (SLAs).

Working knowledge of data entry, Excel, or reporting tools for performance tracking.

Familiarity with API or platform configuration support (basic technical understanding).

Multilingual proficiency (e.g., Hindi, regional Indian languages, or international languages).

📌 Customer Support Executive (Bengaluru)
🏢 ONMO+
📍 Bengaluru