Customer Support Executive

Autope Payment Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional assistance and support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

- Respond to customer inquiries, questions, and complaints via multiple channels (phone, email, chat, etc.) in a qualified and timely manner.

- Provide accurate and relevant information about our payment solutions and services to customers, addressing their queries and concerns effectively.

- Troubleshoot and diagnose technical or product-related issues reported by customers, offering step-by-step guidance and resolutions to resolve problems independently.

- Maintain a high level of product knowledge to address customer inquiries and provide accurate information on features,



functionalities, and updates.

- Document all customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system or ticketing system.

- Gather and document customer feedback and insights to identify areas for improvement and relay feedback to the relevant departments.

Requirements:

- Bachelor's degree with 0 - 2 years of Experience in customer support/service

- Excellent communication skills, both written and verbal.

- Strong problem-solving and troubleshooting abilities to identify and resolve customer issues.

- Ability to work independently and collaboratively in a fast-paced environment.

- Strong organizational skills and the ability to manage multiple priorities simultaneously.

📌 Customer Support Executive (Gurugram)
🏢 Autope Payment Solutions
📍 Gurugram