Department: Customer SupportLocation: Chennai & MumbaiNumber of Positions: 2Education Qualification: Diploma / BE or B.Tech - Mechanical Years of Experience: 4-5 Years in SPM Machine assembly.

: Install and test equipment to ensure it runs smoothly

Troubleshoot customer issues and provide solutions in tandem with the sales team

Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner

Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively

Provide routine servicing for installed machines

Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns

Leading or assisting with the support of projects

Following government health and safety regulations and the regulations of their employerDelivering services to customers effectively and on tim

Walking customers through how equipment works including how to use it safely

Explaining current features and suggesting upgrades to customers

Ordering and restocking materials when it is required APPLY NOW

📌 Customer Support - Engineer (Thin Film Equipment) (Mumbai)
🏢 HHV Advanced Technologies
📍 Mumbai