06 Aug
|
Scaler
|
Bengaluru
Roles and responsibilities
Resolve customer queries/complaints via a combination of Inbound/Outbound calls.
Establish warm and friendly rapport whilst interacting with customers by phone.
Solve a wide range of incoming complaints to achieve customer satisfaction.
Work closely with other stakeholders to resolve the queries/complaints in a timely manner.
Build rapport with customers through courteous and professional communications.
Share process improvement-related ideas Manage the Key productivity indicators (Productivity, AHT, CSAT etc.) Required skills: 2+ years of experience in Voice based customer support industry. Excellence in both written and spoken English & Hindi (No MTI).
Problem-solving skills.
The ability to learn & implement feedback quickly Ability to work under pressure/rapid-paced environment The person should be comfortable working from the office.
📌 Customer Support Associate (Bengaluru)
🏢 Scaler
📍 Bengaluru