06 Aug
|
Scaler
|
Bengaluru
Roles and responsibilities
- Resolve customer queries/complaints via a combination of Inbound/Outbound calls.
- Establish warm and friendly rapport whilst interacting with customers by phone.
- Solve a wide range of incoming complaints to achieve customer satisfaction.
- Work closely with other stakeholders to resolve the queries/complaints in a timely manner.
- Build rapport with customers through courteous and professional communications.
- Share process improvement-related ideas
- Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)
Required skills:
- 2+ years of experience in Voice based customer support industry.
- Excellence in both written and spoken English & Hindi (No MTI).
- Problem-solving skills.
- The ability to learn & implement feedback quickly
- Ability to work under pressure/rapid-paced environment
- The person should be comfortable working from the office.
📌 Customer Support Associate (Bengaluru)
🏢 Scaler
📍 Bengaluru