Role Overview We are looking for a Customer Success & Growth Manager to build and manage strong client relationships, ensure high customer satisfaction, and drive business growth through retention, upselling, cross-selling, and multi-product adoption. The ideal candidate should possess strong consultative selling skills and be capable of managing the complete customer lifecycle while promoting Anantya.ai's communication and AI solutions.

Key Responsibilities 1. Sales & Solution Consulting ● Drive consultative sales of WhatsApp Business API, SMS, RCS, AI Chatbots, Web Chat, and other CPaaS offerings. ● Identify customer requirements and recommend the most suitable communication and automation solutions. ● Promote multi-product adoption by cross-selling complementary products and platform add-ons. ● Deliver product demonstrations, presentations, and solution consultations to prospective and existing clients. 2.

Client Relationship

Management ● Act as the primary point of contact for assigned clients. ● Build and nurture long-term client relationships. ● Ensure high client satisfaction, engagement, and proactive account management. ● Manage customer feedback and drive the global feedback & testimonial collection mechanism. 3.

Client

Onboarding & Customer Success ● Assist clients with onboarding and implementation. ● Ensure smooth adoption of WhatsApp API, SMS, RCS, AI solutions, Web Chat, and other platform offerings. ● Coordinate with internal teams to ensure timely issue resolution and successful customer onboarding. 4.

Revenue

Growth & Retention ● Identify upsell, renewal, and cross-selling opportunities across the customer base. ● Drive adoption of additional products including AI, RCS, Web Chat, and platform add-ons. ● Maximize customer engagement, wallet share, and long-term account value. ● Ensure timely contract renewals and retention.





- TringMe Pre-Sales ● Manage the end-to-end pre-sales lifecycle for TringMe, including requirement gathering, solution consulting, product demonstrations, proposal support, and coordination with internal teams until deal closure.
- Coordination & Execution ● Work closely with Sales, Product, Support, Marketing, and Technical teams. ● Ensure timely resolution of customer issues or escalations during feedback sessions.

Key Requirements ● Minimum 1–2 years of experience in Client Success, Account Management, Sales, or Business Development. ● Experience in consultative selling of SaaS or communication platforms. ● Solid understanding of WhatsApp Business API, SMS, RCS, AI Solutions, Web Chat, and CPaaS products. ● Excellent communication, presentation, and relationship management skills. ● Ability to manage multiple enterprise accounts simultaneously. ● Strong problem-solving and stakeholder management capabilities.

Preferred Skills ● Experience in multi-product B2B SaaS selling. ● Hands-on knowledge of AI solutions, WhatsApp Business API, RCS, SMS, and customer engagement platforms. ● Experience handling pre-sales demonstrations and solution consulting. ● Familiarity with CRM platforms and sales pipelines. ● Experience in collecting customer feedback, testimonials, and case studies. KPIs / Success Metrics ● Client Retention Rate (≥ 90–95%) ● Revenue from Upselling &

• Cross-selling ● Multi-product Adoption Rate ● AI, RCS &

• Web Chat Sales Contribution ● TringMe Pre-sales Conversion Rate ● Customer Testimonials &

• Case Studies Generated ● Response &

• Resolution TAT ● Account Growth &

• Customer Engagement Why Join Anantya.ai? ● Work with a fast-growing CPaaS platform ● Exposure to WhatsApp, automation, and AI-driven solutions ● Opportunity to grow in B2B sales and customer success ● Dynamic and collaborative work environment Salary

30,000-40,000/-

📌 Customer Success & Growth Manager (Delhi)
🏢 Mobishastra Technologies
📍 Delhi