Job Role: Customer Success Exectuive

Location: Noida, Sector-16

Employment Type: Full-Time

Department: Customer Success

About Us Makunai Global is a unified platform that brings together multiple SaaS products under a single console, enabling businesses to seamlessly grow, engage customers, and optimize their digital presence. We are a fast-growing startup driven by customer-centricity, ownership, and execution excellence.

Role Overview As a Customer Success Executive, you will manage the complete customer lifecycle - from onboarding and product setup to adoption, support, and revenue growth. This role requires a robust balance of customer success and sales acumen, with a focus on the Indian market and achieving defined performance targets.

Key Responsibilities

- Manage end-to-end customer lifecycle: onboarding, implementation, adoption, and retention
- Execute smooth product setup and onboarding for new customers
- Drive product adoption and usage across accounts
- Identify and close upselling and cross-selling opportunities
- Own and achieve revenue and customer success targets (non-negotiable KPIs)
- Act as the primary point of contact for customer queries and provide timely resolutions
- Monitor customer health metrics, usage patterns, and feedback to reduce churn
- Conduct regular check-ins, follow-ups, and success reviews with customers
- Collaborate with sales, product,



and support teams to improve overall experience
- Maintain accurate data in CRM tools and track customer interactions and pipelines

Required Qualifications

- Bachelor’s degree in Business, Engineering, Computer Science, or a related field
- 6 months to 3 years of experience in customer success, support, or client-facing roles
- Mandatory experience working with Indian customers/market
- Proven exposure to selling, cross-selling, or revenue ownership
- Hands-on experience or understanding of product setup/implementation
- Strong communication, negotiation, and interpersonal skills
- Ability to work under pressure and meet strict targets
- Tech-savvy with willingness to learn SaaS tools and platforms
- Familiarity with CRM tools like HubSpot, Salesforce, or similar

Preferred Skills

- Experience in SaaS or B2B environments
- Understanding of metrics like NPS, churn, retention, and CSAT
- Knowledge of onboarding strategies and customer journey mapping

Why Join Us

- Work in a high-growth startup with strong ownership and accountability
- Direct exposure to revenue-driving functions (success + sales)
- Collaborative and fast-paced work environment
- Transparent learning path toward senior Customer Success or Account Management roles
- Opportunity to directly impact customer growth and product evolution

📌 Customer Success Executive (Gautam Buddh Nagar)
🏢 MakunAI Global
📍 Gautam Buddh Nagar