Company Description Everise is a global customer experience firm that delivers happiness to millions of customers on behalf of some of the world’s largest brands. The company specializes in healthcare, travel, technology, and financial services, providing solutions that transform customer care into extraordinary experiences. Everise supports interactions across the globe in 32 languages, offering a diverse and dynamic environment for customer-focused professionals.

The organization is committed to diversity, equity, and inclusion, welcoming people of different backgrounds, experiences, abilities, and perspectives. Everise promotes a supportive workplace culture where team members can learn from one another and grow their careers while championing customer happiness.

Role Description The Customer Service Representative role at Everise is a full time, on-site position based in the Mohali district. In this role, the representative will handle inbound and outbound customer interactions via phone, chat, or email, resolving inquiries, issues, and complaints with empathy and efficiency.

Responsibilities include accurately documenting customer interactions, following established procedures and scripts, and escalating complex concerns when needed to ensure prompt resolution. The representative will work to maintain high levels of customer satisfaction by delivering clear information, proactive follow-up, and consistent service quality.



This role also involves meeting performance targets, adhering to company policies, and collaborating with team members and supervisors to improve customer experience processes.

Qualifications Ability to provide strong customer service and support, focused on delivering positive customer experiences and satisfaction.

Experience or aptitude in roles related to customer service representatives, including frontline customer contact and issue resolution.

Skills in managing customer support interactions across multiple channels, ensuring consistent and high-quality service.

Capability to understand and enhance overall customer experience, using feedback and best practices to improve service delivery.

Strong verbal and written communication skills in English, with clear, polite, and professional interaction style.

Comfort working in a fast-paced, on-site environment, with flexibility in shifts as required by business needs.

Basic computer proficiency, including use of CRM systems, email, and common office applications.

Problem-solving skills, attention to detail, and the ability to follow structured processes and compliance guidelines.

Previous experience in customer service, contact center, or related fields is preferred but not mandatory.

High school diploma or equivalent; additional education in business, communications, or related areas is an advantage.

📌 Customer Service Representative (India)
🏢 Everise
📍 India