Company Description

FITPASS is India’s largest fitness and wellness membership platform, focused on making health a part of everyday life for people across the country. The company offers access to 12,000+ gyms and studios in 150+ cities, along with an AI-powered fitness coach, personalized nutrition plans, home workouts, doctor consultations, and more under a single flexible plan. FITPASS supports both individuals and organizations, serving as a trusted corporate wellness partner that helps build energized and resilient workforces.

Guided by the belief that fitness is for everyone, FITPASS removes barriers to long-term health by prioritizing convenience, consistency, and personalized experiences. Key Responsibilities

- Handle customer queries through Email, Live Chat, Inbound Calls, and Outbound Calls.
- Resolve customer concerns related to memberships, bookings, payments, partner centres, technical issues,

and fitness products.

- Provide accurate and timely resolutions while maintaining high customer satisfaction.
- Follow defined SOPs, quality standards, and turnaround times (TAT).
- Escalate complex cases to the relevant internal teams whenever required.
- Maintain complete and accurate customer records in the CRM.
- Coordinate with internal departments to ensure timely issue resolution.
- Meet individual and team productivity, quality, and SLA targets.
- Deliver a professional and empathetic customer experience across all communication channels.

Candidate





Requirements (Mandatory)

- Minimum 1-3 years of experience in Customer Service.
- Excellent verbal and written communication skills in English.
- Ability to handle customer escalations professionally.
- Good typing speed and written communication skills.
- Comfortable working in a rapid-paced, target-driven environment.
- Basic knowledge of CRM tools such as Freshdesk, Zendesk, or similar platforms will be an added advantage.
- Positive working knowledge of Microsoft Excel and Google Sheets. What We're Looking For:
- Strong problem-solving and decision-making skills.
- Positive attitude with a customer-first approach.
- Ability to multitask across multiple communication channels simultaneously.
- Team player with good interpersonal skills.

Preferred Industry

Background

Candidates with experience in BPO, Customer Support, E-commerce, Healthcare, Fitness, Hospitality, Travel,

EdTech, or other service-based industries are encouraged to apply. Why Join FITPASS?

? Work with India's largest fitness and wellness membership platform

? Excellent learning and career growth opportunities

? Collaborative and dynamic work environment

? Be part of a company that's making wellness accessible to millions ? Interested candidates can share their resume at:

[email protected] Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network!

📌 Customer Service Executive (Delhi)
🏢 Fitpass
📍 Delhi