Company Description Saltee Group is a real estate developer with over 30 years of experience and a strong reputation in West Bengal for delivering noteworthy, new-age projects across diverse segments of society. The company is a preferred choice for many residents of Kolkata, known as the City of Joy, and is now pursuing a pan-India growth strategy with an ambitious pipeline of innovative developments. Saltee’s culture is driven by energy, devotion, and a highly experienced team that constantly strives to add value and foster a dynamic business environment.

Team members are encouraged to contribute ideas, knowledge, and expertise that help redefine company benchmarks and support continuous improvement.

Role Description The Customer Relations Manager is a full-time, on-site role based in Kolkata. This role is responsible for managing and enhancing relationships with customers throughout the property lifecycle, from initial inquiry to post-possession support. Day-to-day tasks include responding to customer queries, coordinating property visits, managing documentation and updates, and ensuring timely resolution of issues or complaints.

The Customer Relations

Manager will collaborate closely with sales, marketing, and operations teams to maintain consistent communication, gather feedback, and implement improvements in service delivery.



The role also involves maintaining customer records, preparing reports on customer satisfaction, and supporting initiatives that strengthen brand loyalty and trust.

Qualifications

Strong customer service and relationship management skills, with the ability to handle inquiries, concerns, and escalations professionally.

Excellent communication and interpersonal skills, including transparent verbal and written communication and active listening abilities.

Solid organizational and time management skills, with proficiency in maintaining accurate records and handling multiple customer accounts.

Experience using CRM or customer database systems and basic proficiency in office productivity tools (e.g., email, spreadsheets, presentations).

Ability to collaborate effectively with cross-functional teams, including sales, marketing, and operations, to deliver a seamless customer experience.

Problem-solving and conflict-resolution capabilities, with a calm, solution-oriented approach in high-pressure situations.

Prior experience in real estate, hospitality, or a customer-facing role is an advantage.

Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

📌 Customer Relations Manager (Kolkata)
🏢 Saltee Group
📍 Kolkata