Key Responsibilities

- Handle inbound/outbound voice calls or email for resolving customer queries
- Listen to and understand customer requirements
- Provide product/service details and benefits to customers
- Provide end-to-end solutions to the customer
- Ask the correct questions – probing and prompting the customer wherever required
- Timely and accurate capturing of all information given by the customer
- Timely follow-up with brands as per escalation matrix till closure
- Stay current with knowledge of products, processes, and services offered by the client
- Ensure full adherence to all quality parameters and SOP
- Co-operate with other team members, SMEs, and Team Leaders
- Ensure 100% adherence to schedule
- Escalate the call to the Team Leader/Manager wherever desirable




- Handle irate/demanding customers in a tactical manner

Skills & Competencies

- Valuable typing skills – Minimum 15 WPM / 75% accuracy
- Adept at operating computers; familiarity with the internet is desired
- Process orientation and systems thinking
- Average to good communication skills in English and Hindi
- Pleasing telephone etiquette and customer focus
- Willingness to learn

Spotlight

- Cafeteria, Recreational activities, Maternity leaves, Paternity leaves, Annual leaves, Health & insurance, Health insurance, Life insurance

📌 Customer Care Executive(Call Center) (Secunderabad)
🏢 Digitide Solutions
📍 Secunderabad