- US Banking process 100% Voice Process Blended Process Graduation required Minimum 06 months experience in International Voice process is must.
- No Domestic experience US Shifts Rotational Week Offs No Cabs Only First round is Virtual, Final round is face-to-face only.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries via Voice, Chat, and Email (Blended Process).
- Resolve customer complaints and provide timely solutions.
- Provide product and service information to customers.
- Record customer interactions accurately in CRM systems.
- Escalate complex issues to the appropriate departments.
- Meet Service Level Agreements (SLAs), quality standards, and productivity targets.
- Maintain customer confidentiality and comply with company policies.
- Follow up with customers to ensure issue resolution.
- Deliver exceptional customer service to enhance customer satisfaction.
📌 Customer Care Executive (Blended & Voice) (Noida)
🏢 BaseBiz
📍 Noida