Role Summary

At Medallia, we don t just implement software; we transform organizational culture through data. As a Consultant specialised in Digital Experience, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client s business decisions and ensure they extract the maximum possible value from our platform.

Why Join Medallia

Be a Catalyst for Change: You will have the opportunity to directly influence how the world s largest brands interact with their customers.

Culture of Innovation Consulting: Join a team that values intellectual curiosity, where your analytical skills have a direct impact on both our product and the client s strategy.

The Gold Standard in CX: Work with the market-leading technology in Experience Management (XM), powered by the most advanced AI, within a global setting of continuous learning and collaboration.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

- Lead implementations of Medallia s Digital Experience Analytics (DXA) software
- Collect customer requirements and create technical specifications.
- Strategic Consulting Insights: Analyze and interpret digital experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isnt just "using the tool," but extracting real business value optimizing processes and improving key performance indicators (KPIs) through the platform.
- Support QA, client UAT, and launch processes.
- Provide support in client meetings by leveraging in-depth knowledge of Medallia s platform capabilities.




- Partner with client teams to resolve technical issues/inquiries.
- Technical Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the clients strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia s capabilities with the long-term visions of the world s most influential brands.

Qualifications

Minimum Qualifications:

- 2+ years of experience in a client-facing, technical, professional services or closely related role
- Bachelor s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Preferred Qualifications:

- Technical experience including Javascript, HTML, CSS and XML
- Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
- Experience with digital platforms such as: Google Analytics and Adobe Analytics
- A/B testing tools such as Optimizely, VWO and AEP
- Voice of Customer tools such as Medallia, iperceptions or Trustpilot
- Tag Management Systems
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to senior stakeholders, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
- Ability to understand, synthesize, and translate between business problems and technical concepts

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Digital Experience Specialist (Pune)
🏢 Medallia
📍 Pune