Service Manager - Distribution & Aftermarket Business Unit (Pune)

Service Manager - Distribution & Aftermarket Business Unit (Pune)

06 Aug
|
Kirloskar Industries
|
Pune

06 Aug

Kirloskar Industries

Pune

- Roles and Responsibilities:
- Content Strategy Lifecycle Management New Product Launch (NPL): Develop comprehensive training roadmaps and content packages for new engine and genset launches to ensure service readiness.
- Engineering Change Management: Monitor engineering changes and product modifications to update existing training modules, ensuring technical accuracy at all times.
- Modular Development: Design and implement a modular content architecture to promote reusability across different platforms (e-learning, classroom, workshop) and accelerate development timelines.
- Repository Management: Maintain and organize a central training content repository, ensuring version control and easy access for all stakeholders.
- Instructional Design Multimedia Production Multimodal Content: Create a diverse range of training artifacts, including high-impact PowerPoint presentations, technical handouts, instructional videos, 2D/3D animations, and wall charts.
- Assessments: Develop rigorous pre- and post-training test papers and certification criteria to measure learning effectiveness.
- Diagnostic Tools: Create specialized content focused on the usage of diagnostic software, electronic service tools, and specialized engine repair tooling.
- Collaboration Stakeholder Engagement Training Need Identification (TNI): Actively participate in dealer and technician feedback sessions to identify knowledge gaps and emerging training requirements.
- Cross-functional Coordination: Partner with Master Trainers and Service Engineers to gather raw technical data and translate it into digestible training content.
- LMS Management: Collaborate with LMS vendors to ensure seamless integration, hosting, and tracking of digital content.
- Service Contests: Provide technical and content support for annual service technician contests, including the preparation of challenging theoretical and practical tests.
- Key Skills Qualifications:
- Technical Expertise Product Knowledge: Deep,



hands-on understanding of internal combustion engines (diesel/gas) and power generation (genset) systems, including controllers and alternators.
- Instructional Design: Proven ability to apply adult learning principles to technical subjects.
- Project Management: Ability to manage multiple content development projects simultaneously under tight product launch deadlines.
- Professional Experience 12 to 15 years of experience in technical training content development, preferably within the Automotive, Heavy Equipment, or Power Generation industry.
- Experience in conducting or managing technical training sessions to understand the "ground reality" of technician requirements.
- Core Competencies Analytical mindset to interpret engineering drawings and technical manuals.
- Exceptional written and verbal communication skills.
- Strategic thinking with a focus on "rapid-tracking" content delivery using modern tools.
- Software Knowledge Tool Expertise The candidate must demonstrate high proficiency in the following areas:
- Standard Office Suite: Expert-level mastery of MS PowerPoint (advanced animations, hyperlinking, and layout design).
- Authoring Animation Tools: Proficiency in tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar software for video editing and interactive e-learning. AI for Content Generation: Expertise in leveraging Generative AI tools to automate scriptwriting, image generation, and voiceovers.
- LMS Platforms: Familiarity with Learning Management System backends for content uploading, SCORM/xAPI compliance, and reporting.
- Visual Design: Basic knowledge of 2D/3D modeling or visualization tools (e.g., CorelDRAW, Adobe Illustrator, or CAD viewers) to extract and clean engineering assets.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Manager - Distribution & Aftermarket Business Unit (Pune)
🏢 Kirloskar Industries
📍 Pune

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