Contact Centre Manager (Chennai)

Contact Centre Manager (Chennai)

06 Aug
|
Deloitte US-India Offices
|
Chennai

06 Aug

Deloitte US-India Offices

Chennai

Roles and Responsibilities :

- Manage daily operations of the contact center, ensuring efficient handling of customer queries and issues.

- Oversee a team of agents, providing guidance on sales techniques, product knowledge, and customer service standards.

- Analyze performance metrics to identify areas for improvement and implement changes to increase efficiency and reduce costs.

- Develop strategies to improve customer satisfaction ratings through effective communication, problem-solving, and issue resolution.

Job Requirements :

- 18-25 years of experience in BPO/Call Centre industry with expertise in contact centers.

- Proven track record in managing teams effectively to achieve targets such as AHT (Average Handle Time), Shrinkage & Attrition rates.

- Solid understanding of CRM software applications used in call centers; ability to analyze data from various sources to drive business decisions.

📌 Contact Centre Manager (Chennai)
🏢 Deloitte US-India Offices
📍 Chennai

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