Role Overview: The candidate will be responsible for working with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts.
Role & responsibilities
- Act as the first point of contact for customers regarding service-related queries, troubleshooting, and handling complex service requests by logging them into appropriate systems for resolution.
- Educate clients and advisors on newly implemented services, systems, and procedures to promote efficient self-service and enhance user experience.
- Process complex service transactions and resolve account-related casework initiated through web-based or paper forms, ensuring timely completion and adherence to service-level goals.
- Handle inbound and outbound customer interactions to provide accurate, prompt, and effective solutions for transaction and service-related requests.
- Utilize internal systems and applications to record, update, and manage customer information accurately in the designated platforms.
Preferred candidate profile A minimum of 1-3 years of relevant work experience in International Voice
- Robust written and spoken communication skills
- Ability to explain complex policies or concepts in a time-bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Perks and Benefits
5 Days working
Sat-Sun off
Two-way cabs To apply, please share your cv at
[email protected].
or call/whatsapp @(phone hidden)
📌 Contact Center Specialist - US Voice Process (Gurugram)
🏢 Careernet
📍 Gurugram