About the Role:
MetaGO is looking for a Community Manager who can build and engage customer communities on WhatsApp. You'll create meaningful interactions, improve customer engagement, gather feedback, and build long-term relationships with our users.
Responsibilities:
- Manage multiple WhatsApp Communities
- Plan monthly engagement calendars
- Create engaging content, polls, quizzes and campaigns
- Moderate customer conversations
- Respond to customer queries
- Coordinate with Product, Marketing and Customer Support teams
- Organize webinars and online events
- Track engagement metrics
- Improve customer participation and retention
- Gather customer feedback and share actionable insights
Preferred Background:
Experience from
- D2C Brands
- Healthcare
- HealthTech
- Consumer Internet
- EdTech
- Customer Success
- Community Management
📌 Community Manager Customer Engagement (Mumbai)
🏢 Ketto
📍 Mumbai