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1

Quality Strategy Governance

Develop and execute the annual Quality Excellence roadmap aligned with business objectives

Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms

Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001

Ensure compliance with customer requirements, industry standards, and regulatory obligations

Conduct Management Review Meetings (MRMs) and report quality performance to leadership

Build and maintain a quality culture across all business units

Success Metrics

QMS Compliance Score

Audit Closure Effectiveness

Quality Maturity Index

Customer Quality Rating

2

Delivery Quality Assurance

Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements

Drive First Time Right (FTR) initiatives across all service lines

Establish robust quality review frameworks and stage-gate controls

Define acceptance criteria, quality checkpoints, and review methodologies

Lead quality risk assessments for critical projects

Success Metrics

First Time Right %

Defect Density

Rework %

Escaped Defects

Customer Complaints

3

Process Excellence Continuous Improvement

Lead Lean Six Sigma initiatives across departments

Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization

Identify process bottlenecks and drive standardization

Establish Continuous Improvement (CI) pipelines and Kaizen programs

Quantify business advantages from improvement projects

Success Metrics

Number of CI Projects Completed

Productivity Improvement %

Process Cycle Time Reduction

Cost Savings Generated

4

Customer Quality Voice of Customer





Serve as the primary quality interface for strategic customers

Lead customer quality reviews and quality governance meetings

Analyse Voice of Customer (VOC) data and customer feedback trends

Develop action plans to address recurring customer concerns

Support Sales and Operations during client audits and quality assessments

Success Metrics

Customer Satisfaction Score (CSAT)

Net Promoter Score (NPS)

Client Escalations

Customer Retention Impact

5

Data Analytics Quality Intelligence

Develop quality dashboards, scorecards, and executive reports

Establish predictive quality analytics using quality and operational data

Monitor KPIs related to quality, productivity, efficiency, and customer satisfaction

Drive data-based decision-making across the organization

Ensure integrity and governance of quality-related data

Success Metrics

Dashboard Adoption

Reporting Accuracy

Predictive Quality Insights Generated

KPI Achievement Rate

6

Operational Excellence Cost of Quality Management

Measure and reduce Cost of Poor Quality (COPQ)

Monitor quality-related productivity losses and rework costs

Collaborate with Operations to improve utilization and delivery efficiency

Drive operational excellence initiatives across engineering delivery teams

Success Metrics

COPQ Reduction

Rework Cost Reduction

SLA Compliance

Delivery Efficiency Improvement

7





Automation Digital Quality Transformation

Identify opportunities to automate quality checks and review processes

Collaborate with Technology teams on AI-assisted quality validation and workflow automation

Implement digital quality tools and quality management platforms

Promote innovation in quality practices

Success Metrics

Automated Quality Checks Implemented

Manual Review Effort Reduction

Process Automation Savings

8

Training, Capability Building Quality Culture

Develop organization-wide quality competency frameworks

Conduct quality awareness, Six Sigma, and process excellence training programs

Mentor quality auditors, reviewers, and quality champions

Drive employee engagement in continuous improvement initiatives

Create a culture of accountability, ownership, and excellence

Success Metrics

Training Coverage %

Quality Certification Achievement

Employee Participation in CI Programs

Internal Quality Culture Score

9

Risk Management Compliance

Maintain organizational risk registers related to quality and delivery

Lead root cause investigations and CAPA implementation

Ensure readiness for internal, customer, and external audits

Drive preventive quality practices and risk mitigation programs

Success Metrics

Audit Findings Closure Rate

Repeat Non-Conformities

Risk Mitigation Effectiveness

CAPA Closure Timeliness

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📌 Quality Manager (Pune)
🏢 Indovance
📍 Pune