Key Responsibilities:

- Handle inbound customer calls (International process) with professionalism and empathy.
- Resolve customer queries related to billing and technical issues, account-related queries, and product/services information.
- Escalate complex queries to higher-level support teams while maintaining customer satisfaction.
- Ensure high level of customer satisfaction and professionalism.
- Accurately document customer interactions and resolutions in the system.

Desired Candidate Profile:

- Minimum 1 Year of experience in international voice process.
- Excellent verbal communication skills in English.
- Willing to work rotational shift (including night shifts).
- Strong Problem - solving skills and customer - oriented approach.
- Undergraduate or Graduate from any stream.

Education:

UG

1 Year - 5 Years (International voice process mandatory)

Location:

Pune Hinjewadi Phase 3 (Work from Office)

Salary:

3.9LPA - 4.92LPA

Perks and Benefits:

- 2 - Way Cab Facilities (Pick and Drop)
- 5 - Days working in a week.
- Structured growth opportunities and internal learning platforms.

We're HIRING!

Kickstart your career with Tech Mahindra Pune - INTERNATIONAL VOICE PROCESS

📌 Hiring Customer Support Executive- International Voice Process (Pune)
🏢 Tech Mahindra
📍 Pune