- Audit Completion: Ensure timely and thorough completion of call audits.
- Internal Disqualification: Keep internal disqualification below 10% for the team assigned.
- Client Rejection: Thoroughly analyse the rejects and mitigate reasons for client rejections and ensure the feedback is passed on to relevant stakeholders.
- ATA Error: Ensure less than 1% ATA errors and ensure defect free audits.
- Feedback & Team Briefings: Conduct regular team briefings and provide constructive feedback to the associates.

Responsibilities
- Audit the leads scored by operations associates on a daily basis.
- Analyse the defects or disqualification and share feedback with operations associates.
- Analyse data and share weekly/monthly stats to the leadership in quality, Ops and MIS.




- Create SOPs in relevance to Quality control processes.
- Ensure 100% quality deliverables to the client.
- Participate in team meetings and provide insights to enhance quality.

Requirements
- Problem Solving Skills.
- Adaptability to learn.
- Conflict management.
- Decision making ability.

Skills
- Call Auditing
- Call Monitoring
- Quality Feedbacks

1-3 Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Analyst (Pune)
🏢 iResearch Services
📍 Pune