About This Role Provide real-time customer support through live chat, handle multiple conversations simultaneously, and ensure quick resolution with high customer satisfaction scores.

Key Responsibilities Respond to customer queries through live chat promptly and professionally

Handle multiple chat conversations simultaneously without compromising quality

Provide accurate product/service information and troubleshooting assistance

Escalate complex issues to the appropriate team or supervisor

Maintain a positive and empathetic tone in all chat interactions

Document chat interactions and update customer records in CRM

Meet chat response time SLAs and customer satisfaction targets

Follow brand communication guidelines and standard operating procedures Requirements Excellent written communication skills in English and Hindi

Rapid and accurate typing speed (minimum 35 WPM)

Ability to multitask and manage 3–4 chats at once

Basic computer proficiency and familiarity with chat platforms

Strong problem-solving skills and attention to detail

Prior experience in chat support or customer service is a plus

Ability to work in rotational shifts

Positive attitude and customer-first approach

📌 Chat Support Executive (Gurugram)
🏢 Externix Informatics
📍 Gurugram