Job Role

- Chat Support Executive

- Handle customer service, technical support, and e-commerce-related queries through chat.
- Provide professional, accurate, and timely support to customers.
- Deliver an exceptional customer experience while maintaining quality standards.
- Manage multiple customer interactions simultaneously.
- Work in an international chat support process.
- Day shift opportunity.

Key Responsibilities Customer Support:

- Handle customer queries and concerns through chat professionally and accurately.
- Provide customer service support for product and service-related issues.
- Resolve technical troubleshooting and e-commerce-related queries.
- Deliver effective solutions while maintaining high customer satisfaction.
- Understand customer requirements and provide appropriate solutions based on company guidelines.
- Escalate unresolved or complex issues to the relevant teams.
- Maintain accurate records of customer interactions and actions taken.

Performance & Quality

- Manage up to 3 customer chat conversations simultaneously.
- Adhere to defined quality, productivity, attendance, and compliance standards.
- Consistently achieve individual and team performance targets.




- Ensure timely and accurate responses to customer queries.

Product Knowledge

- Stay updated on product features, technical specifications, company policies, and process updates.
- Maintain knowledge of smartphones, consumer electronics, and digital products.

Eligibility Criteria

- Graduate in any discipline.
- Freshers are welcome to apply.
- Experienced candidates must have prior experience in a Chat Support process.
- Excellent written and verbal English communication skills.
- Minimum typing speed of 35 WPM.
- Strong customer service and problem-solving skills.
- Tech-savvy with good knowledge of smartphones, consumer electronics, and digital products.
- Comfortable working with multiple applications, systems, and web-based tools simultaneously.
- Ability to multitask in a quick-paced environment.

Work Schedule

- 6-day working week.

- Shift Timings
- 9:00 AM – 6:00 PM
- 12:00 PM – 9:00 PM
- Rotational shifts for male employees as per business requirements.
- Day shift process.

Contact Details

- Email your updated CV to: [email protected]
- Contact Number: (phone hidden)

📌 Chat Support Executive (Noida)
🏢 JobTrade
📍 Noida