Job Title: Center Head – Program Operations

Location: Multi-campus (Travel Required)

Department: Academic Operations

Reporting To: Senior Center Head – Program Operations / Leadership Team

Role Overview The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses. Key Responsibilities

- Operations & Program Management

Drive end-to-end center operations across assigned campuses.

Standardize operational processes, SOPs, and playbooks.

Ensure seamless execution of academic and operational activities.

- Team Leadership

Lead Program Managers, BOAs, and campus operations teams.

Drive accountability through regular reviews and performance tracking.

Collaborate with Academic, Product, Placement, Support, and Content teams.

3.

Student

Success

Monitor attendance, assessments, engagement, and learning progress.

Implement intervention plans for at-risk students.

Ensure a consistent and high-quality learning experience.

4.

Placement

Excellence

Work with Placement and Training teams to improve placement readiness.





Track placement metrics and drive student outcomes.

Build relationships with industry partners and support placement initiatives.

5.

Campus

Operations

Ensure smooth day-to-day campus operations and infrastructure readiness.

Lead student engagement initiatives, events, and community-building activities.

Maintain operational excellence across all campuses.

- Performance & Business Management

Monitor operational KPIs and student success metrics.

Drive data-based decision-making and continuous process improvements.

Optimize resource utilization and operational efficiency. Qualifications

Bachelor's degree (MBA preferred).

Experience in Operations, Program Management, or Academic Leadership.

Solid analytical and stakeholder management skills.

Proficiency in Google Sheets/Excel and operational dashboards. Key Skills

Leadership & Team Management

Operational Excellence

Strategic Planning & Execution

Student Success Management

Cross-functional Collaboration

Data-driven Decision Making

Problem Solving & Ownership Role Impact The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.

📌 Centre Operations Manager (Hyderabad)
🏢 NxtWave
📍 Hyderabad