Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.

Major Responsibilities

- Should be the first and most key point of contact for the students/ clients through telephone enquiry or direct enquiry

- Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients

- Handle inbound and outbound calls completely

- Career Counsellors should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.

- Document all calls, messages,



and other contact information according to standard operating procedures (Update CRM daily) including and especially all incoming enquiries.

- Follow up customer calls where necessary

- Upsell products and services

- Complete call logs and reports

- Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.

- Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole

📌 Career Counselor (Kanayannur)
🏢 Finprov Learning
📍 Kanayannur