Job Title: Manager Capacity Planning & Audit Governance

Department: Workforce Management (WFM)

Location: Ahmedabad, Gujarat

Work Mode: Remote

Role Summary

The Manager Capacity Planning & Audit Governance is responsible for overall ownership of seat capacity planning. The role will initially focus on stabilizing of capacity planning processes and will gradually expand into supporting audit activities, ensuring data accuracy, compliance, and reporting integrity.

This role will partner closely with cross-functional stakeholders and support on initiatives focused on capacity planning process improvement, and Audits.

This role will act as a critical support function to the WFM team, enhancing efficiency, improving visibility, and enabling effective future capacity planning and audit frameworks.

Key Responsibilities

Capacity Planning Ownership

Own end-to-end seat capacity planning process and execution across sites

Drive scenario planning and provide strategic recommendations to maximize seat utilization

Monitor utilization trends and optimize seat allocation

Reporting & Data Governance

Establish standardized reporting frameworks and dashboards

Ensure data integrity, accuracy, and consistency across all reports

Drive automation and advanced analytics for decision-making

Provide executive-level insights and reporting

Audit Support (Progressive Responsibility)

Gradually take ownership of audit execution and governance





Ensure compliance, data accuracy, and audit readiness

Drive audit reviews, track audit findings and closure of findings with relevant stakeholders

Support development of audit frameworks, and SOPs as per requirements

Process Improvement & Automation

Lead initiatives to streamline capacity planning and audit processes

Drive automation to improve efficiency and reduce manual effort for capacity management

Standardization of processes across regions

Stakeholder Management

Collaborate with cross-functional teams including Operations, Facilities, Finance, and WFM

Provide regular updates to leadership on capacity status, risks, and audit outcomes

Act as a point of contact for capacity planning queries and audit-related discussions

Key Skills & Competencies

Robust analytical and problem-solving skills

Expertise in workforce management

High attention to detail and data accuracy

Proficiency in Excel (advanced), and reporting tools (e.g., Power BI)

Strong stakeholder management and communication skills

Ability to manage multiple priorities and work under tight timelines

Process-oriented mindset with a focus on continuous improvement

Experience & Qualifications

812 years in Workforce Management / Capacity Planning

Robust experience in governance, reporting, and stakeholder management

Experience in global organization preferred .

📌 Capacity Planning Manager (Gujarat) (India)
🏢 TTEC
📍 India