Company Description Shivay Digital CrowdMedia Tech Pvt. Ltd., incorporated in 2019, is a next-generation digital marketing and technology agency focused on building scalable, results-driven digital ecosystems for businesses. The company blends creativity, strategy, and technology to help brands grow and strengthen their presence in the digital space.

Its services span creative branding, social media marketing, SEO, paid advertising, website and e-commerce development, marketing automation, and AI-powered solutions. With a team of dedicated professionals using data-driven approaches, Shivay Digital emphasizes transparent reporting and long-term client partnerships. The organization combines creative minds and technology experts to deliver impactful, performance-oriented marketing strategies.

Role Description This is a full-time, on-site Caller role based in the Pune District. The Caller will focus on making outbound and inbound calls to prospective and existing clients, providing information about digital marketing services, and clarifying queries in a clear and professional manner.

Responsibilities include generating leads, qualifying prospects, updating call records in internal systems, and coordinating with the sales and marketing teams to support campaign objectives. The role also involves following call scripts where needed, sharing follow-up information via phone or email, and maintaining a courteous, customer-focused approach during every interaction.



The Caller is expected to meet daily and weekly calling targets while contributing to a positive, team-oriented office environment.

Qualifications

Candidates should possess strong verbal communication and active listening skills, with the ability to explain services clearly and handle objections calmly.

Candidates should possess customer service and client relationship skills, including a polite phone manner and a focus on building trust and rapport.

Candidates should possess basic computer and CRM skills, with the ability to document calls, update lead details, and work with spreadsheets or call management tools.

Candidates should possess time management and organizational skills to manage call volumes, follow up on leads, and meet calling and conversion targets.

Candidates should possess problem-solving and interpersonal skills, enabling them to respond to queries, escalate issues appropriately, and collaborate with sales and marketing teams.

Relevant experience in telesales, telecalling, customer support, or a similar calling role is preferred, especially in the marketing or technology domain.

A minimum of a high school diploma or equivalent is required; a bachelor’s degree in business, marketing, communications, or a related field is an advantage.

Comfort with working from the office in the Pune District, along with a professional work ethic, reliability, and willingness to learn about digital marketing services.

📌 Caller (Maharashtra)
🏢 Shivay Digital CrowdMedia Tech
📍 Maharashtra