· Attending calls and Aim for Conversions

· Attend calls for the enquiries via E-mail, CRM, Mobile, Chat

· Give an immediate response or at least within 30 minutes (TAT)

· Pass on the positive enquiries to the executive for the conversion

· Give a reply mail for all the email enquiries

· Feed all the enquiries in the software

· Follow the SOP in all the cases

· Check with our Doctor for any follow up call for certain patients

· To do the follow-up calls for the non-converted enquiries after checking for the manpower availability with the executive.

· Ensure that all the enquiries from other team members are collected and fed in the system

· Raise the invoices for all the services.

· Will be allocated few of the services for the conversions as well

· Send MIS to the team on the daily basis

· Maintain the conversion sheet on a daily basis

· Maintain the Enq/ Conversion/ Revenue sheet and send the Details to the team on the daily basis

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Call Center Executive (Valasaravakkam)
🏢 Athulya Home Healthcare
📍 Valasaravakkam